2+Troubleshooting

> i21 Troubleshooting > i21 FAQ > Guide to Calling the IT Help Desk > Your Year 2 microphone installation includes ducking. The "A" microphone controls the ducking of other audio through the sound system. That means if students are using microphone "B" and the teacher begins to speak with microphone "A" the sound from "B" will fade. The same is true for playing a movie or sound on the computer. > > See how you can switch between your computer and a video or TV cable signal on your Promethean Board. Also, how to Freeze your screen. > Click here. > > > The year two Promethean Board had speakers built into it. In order for the sound from your computer to project via the classroom sound system, the Promethean Board speakers must be turned off. > > In order to use the Promethean Board your computer must be connected via the VGA cable and the USB cable. At times, the tablet PC does not establish a connection to the Promethean Board. When this occurs, try plugging in the USB cable to different ports on the table PC or try plugging in the USB to the same USB port until the board is recognized. > > You will know that the Year 2 Promethean Board and your tablet PC are communicating when the flame on the top left of the Promethean Board lights up.
 * Trouble Shooting **
 * i21 Job Aids
 * ===Lightspeed Microphone Ducking===
 * ===Promethean Remote===
 * ===Promethean Speakers===
 * [[image:http://moodle.sandi.net/file.php/17856/Y2_Promethean_Board_Pictures/y2_pboard_no_speaker_power.PNG width="233" height="357" caption="no power"]] || [[image:http://moodle.sandi.net/file.php/17856/Y2_Promethean_Board_Pictures/y2_pboard_speakers_off.PNG width="228" height="350" caption="speakers off"]] || [[image:http://moodle.sandi.net/file.php/17856/Y2_Promethean_Board_Pictures/y2_pboard_speakers_on.PNG width="228" height="350" caption="speakers on"]] ||
 * ===Promethean USB cord connection===
 * [[image:http://moodle.sandi.net/file.php/17856/Y2_Promethean_Board_Pictures/y2_pboard_flame_off.PNG width="389" height="247" caption="flame off"]] || [[image:http://moodle.sandi.net/file.php/17856/Y2_Promethean_Board_Pictures/flame_on.PNG width="399" height="253" caption="flame on"]] ||